Showing posts with label vodafone. Show all posts
Showing posts with label vodafone. Show all posts

Friday, August 27, 2010

Checklist

True Christian, not church-goer

Atheist

Beautiful

Handsome

Rich

Middle-income

Tall

Short

Just-right

Self-employer

Music-lover

Open to new things

Stuck-in-their-ways

Old-soul

New groove

Peace-maker

Kindler

All the above

Many more

Others

The items on our checklist of life are numerous. These are, but a few. The checks are deliberate to reflect the diversity of the items; food, clothing, shelter, love, etc. Maslow listed the bare essentials but eventually others creep in. What are some of your needs in life?

*P.S: Vodafone broadband was installed yesterday after my dad went to the office and was told there was a glitch that was why the installation was not done the previous week, like they said. Since I am working most of the time, I cannot use the connection during the peak periods (daytime). So I am giving it a testing period of a month, then I will render my verdict. I had the regional head of operations calling me to inform me about the installation; my dad says it is probably because I threatened to come for a refund. Whatever it is, I got internet at home. Let's see whether this will be a good relation with Vodafone Ghana.

Enjoy your weekend. 

Tuesday, August 24, 2010

Vodafone, Get Your Act Together!

So I finally decided to get a broadband service at home. Last week, I went to the Vodafone office at Accra Central and made payment for the service. I asked when the installation could be done and I was informed I should expect the technicians by the end of the week; payment was made on Tuesday. My dad postpones his trip to our hometown because of this.

Wednesday, Thursday, Friday and nobody comes. I call the office on Monday, after waiting close to ten minutes on the phone, and I am told my account was still being created; the customer service person said she will call me by the end of the day- end of day; nothing.

I call today and the customer service person who picked up called me by name after hearing my compliant that meant my compliant was logged and yet still I had heard nothing after 24 hours. The gentleman asks me to come around to the office again in order to have it sorted out. (Come on, Vodafone! I took time off to come make the payment; I have logged a compliant; now you want me to hold you to ransom in order to get a modem installed?!!! Aaaaba! Why?). I tell the gentleman that should I step foot in their office, I am coming for a refund, and I so totally mean it. He asks which office I made the payment and proceeds to give me the office numbers. So broadband I want for home, I have to chase you. Okay.

Of course there are options for me to choose form; MTN, Zain, Tigo, and Kasapa. I decided on Vodafone because we already use their land line and their office is closer home, but come on, just coming to install a modem too, so so wahala soooh, why? Today is exactly one week. Let's see what happens when I call their office. Here I am, thinking, Vodafone has taken over Ghana Telecom, and things will get better. Not so!

The good thing in this? - It inspired a post, and there are enough of those around.

Glo- you better come quickly ooo. My dad says he is not changing from Vodafone until you do. As for me, I will drop all my chips for you, sake of you are Africaba and all that. Just don't sell out.