So I finally decided to get a broadband service at home. Last week, I went to the Vodafone office at Accra Central and made payment for the service. I asked when the installation could be done and I was informed I should expect the technicians by the end of the week; payment was made on Tuesday. My dad postpones his trip to our hometown because of this.
Wednesday, Thursday, Friday and nobody comes. I call the office on Monday, after waiting close to ten minutes on the phone, and I am told my account was still being created; the customer service person said she will call me by the end of the day- end of day; nothing.
I call today and the customer service person who picked up called me by name after hearing my compliant that meant my compliant was logged and yet still I had heard nothing after 24 hours. The gentleman asks me to come around to the office again in order to have it sorted out. (Come on, Vodafone! I took time off to come make the payment; I have logged a compliant; now you want me to hold you to ransom in order to get a modem installed?!!! Aaaaba! Why?). I tell the gentleman that should I step foot in their office, I am coming for a refund, and I so totally mean it. He asks which office I made the payment and proceeds to give me the office numbers. So broadband I want for home, I have to chase you. Okay.
Of course there are options for me to choose form; MTN, Zain, Tigo, and Kasapa. I decided on Vodafone because we already use their land line and their office is closer home, but come on, just coming to install a modem too, so so wahala soooh, why? Today is exactly one week. Let's see what happens when I call their office. Here I am, thinking, Vodafone has taken over Ghana Telecom, and things will get better. Not so!
The good thing in this? - It inspired a post, and there are enough of those around.
Glo- you better come quickly ooo. My dad says he is not changing from Vodafone until you do. As for me, I will drop all my chips for you, sake of you are Africaba and all that. Just don't sell out.